All Systems Operational
Uptime over the past 90 days. View historical uptime.
Payments Operational
90 days ago
100.0 % uptime
Today
Top Ups Operational
90 days ago
100.0 % uptime
Today
Card Issuance Operational
90 days ago
99.97 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Account Opening Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Complaints, Claims, Disputes Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 13, 2024

No incidents reported today.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Scheduled maintenance May 9
Completed - The scheduled maintenance has been completed.
May 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 UTC
Scheduled - On May 9 from 03:00 - 05:00 UTC we will be performing planned maintenance on Zing systems. There may be some disruption to card payments and few card functionalities during this time and we apologise for any inconvenience and appreciate your understanding.
May 6, 06:57 UTC
May 8, 2024

No incidents reported.

May 7, 2024
Issue with cash withdrawal from ATM
Resolved - This incident has been resolved.
May 7, 17:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 16:59 UTC
Identified - The issue has been identified and a fix is being implemented.
May 7, 16:20 UTC
Update - We are continuing to investigate this issue.
May 7, 16:18 UTC
Investigating - We’re aware of an issue affecting some customers being unable to withdraw cash from ATMs and getting a generic error. We’re working hard to fix the problem. Stay tuned for updates. Thanks for your understanding.
May 7, 15:42 UTC
Scheduled maintenance May 7
Completed - The scheduled maintenance has been completed.
May 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 UTC
Scheduled - On May 7 from 03:00 - 05:00 UTC we will be performing planned maintenance on Zing systems. There may be some disruption to card payments during this time and we apologise for any inconvenience and appreciate your understanding.
May 5, 15:49 UTC
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage
Zing is provided by MP Payments UK Limited, a company registered in England and Wales with registered company number 14263447 and its registered office at 8 Canada Square, London, E14 5HQ. MP Payments UK Limited's registered VAT number is GB365684514. MP Payments UK is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for issuing electronic money and the provision of payment services, with FCA registration number 983835. MP Payments UK Limited is part of the global HSBC Group but is not a bank. Your funds are not deposits and are not protected by the Financial Services Compensation Scheme ("FSCS"). We keep your e-money safe by safeguarding your funds in a separate bank account. MP Payments UK Limited is separate from HSBC Bank UK Plc ("HSBC UK"), and your e-money does not count towards your total FSCS protection with HSBC UK (if applicable).