All Systems Operational
Payments Operational
90 days ago
100.0 % uptime
Today
Top Ups Operational
90 days ago
100.0 % uptime
Today
Card Issuance Operational
90 days ago
99.97 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Account Opening Operational
90 days ago
100.0 % uptime
Today
Website Operational
90 days ago
99.98 % uptime
Today
Complaints, Claims, Disputes Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled maintenance on May 21st May 21, 2024 01:00-05:00 UTC
On May 21 from 01:00 - 05:00 UTC we will be performing planned maintenance on Zing systems. There may be some disruption to the app during this time and we apologize for any inconvenience and appreciate your understanding.
Posted on May 15, 2024 - 08:43 UTC
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This issue has been resolved. We apologize for any inconvenience caused. Thank you for your understanding.
May 14, 10:33 UTC
Investigating - We are aware of an issue impacting a few card lookup services. Our engineers are already working on it. Card transactions are working without fail.
May 14, 06:41 UTC
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 03:00 UTC
Scheduled - On May 9 from 03:00 - 05:00 UTC we will be performing planned maintenance on Zing systems. There may be some disruption to card payments and few card functionalities during this time and we apologise for any inconvenience and appreciate your understanding.
May 6, 06:57 UTC
May 8, 2024

No incidents reported.

May 7, 2024
Resolved - This incident has been resolved.
May 7, 17:53 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 7, 16:59 UTC
Identified - The issue has been identified and a fix is being implemented.
May 7, 16:20 UTC
Update - We are continuing to investigate this issue.
May 7, 16:18 UTC
Investigating - We’re aware of an issue affecting some customers being unable to withdraw cash from ATMs and getting a generic error. We’re working hard to fix the problem. Stay tuned for updates. Thanks for your understanding.
May 7, 15:42 UTC
Completed - The scheduled maintenance has been completed.
May 7, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 03:00 UTC
Scheduled - On May 7 from 03:00 - 05:00 UTC we will be performing planned maintenance on Zing systems. There may be some disruption to card payments during this time and we apologise for any inconvenience and appreciate your understanding.
May 5, 15:49 UTC
May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.